FAQ | Bellamysworld

FAQ

What is Bellamysworld?

Bellamysworld is an online marketplace for the arts, luxury, high-end accessories and collectibles. Through its international network, it provides clients with exclusive access the personal collections of from homes and estates, as well as auction houses.

Where does Bellamysworld source its items from?

Bellamysworld works with international art experts to source art pieces from all countries, markets and eras, offering one of the most extensive collections online. Bellamysworld also has unique access to the items and collections from houses worldwide, as well as liquidations.

What items are available on Bellamysworld?

The range of items on Bellamysworld is diverse, catering to various tastes and styles. From high-end accessories to classic items for the home, furniture, modern art, paintings, vintage pieces, rare collectibles, jewelry, fine art and modern art… browse Bellamysworld to embark on an adventure.

What if I do not find what I am looking for on Bellamysworld? Can you help me find items not on the website?

Yes, our expert team members can serve you to find the items you are looking for. Simply click on ‘Bespoke Services’ and ‘Locate an item’ and fill in the form describing the item you’re interested in. Our experts will look for it and notify you once the exact or similar item is found.

How can I buy an item on Bellamysworld?

Bellamysworld has a simple purchasing procedure, where desired items can be added to your cart and users can checkout, calculate shipping costs and confirm their order in a few simple steps.

Are payment gateways secure?

Yes, they are.  All transactions made on Bellamysworld are processed using secure online payment gateways in a secure host environment. We accept card payments, wire transfers and PayPal.

Can items be shipped to my country?

You must comply with all applicable laws and regulations of the country for which the items are destined. Should your purchase be in accordance with local laws, then items can be shipped there. Bellamysworld does not bear any responsibility for any items which are ordered that do not adhere to local laws.

When can I expect to receive my order?

We package and dispatch item(s) in 1 to 2 working days following the clearance of your payment.

Transit times will vary between 3 to 5 working days. However, there are circumstances out of our and the chosen courier’s responsibility which include:

  • Holidays
  • Adverse weather condition
  • Airline offload timings
  • Customs Clearance & Authority Regulations (customs inspection at destination…)
  • Force majeure situations:
  • Natural disasters, earthquakes
  • Wars, strikes, or other politically induced events…

How can I sell an item on Bellamysworld?

Selling an item requires Bellamysworld's experts to physically check and certify it. You can fill in the form under ‘Bespoke Services’ and ‘Sell on Bellamysworld’ and our team will get back to you, should there be an expert in your region.

What is an online live auction?

Online live auctions are software generated and happen in real-time. These auctions are the digital version of those held in an auction room. They are set in advance with a specific starting date and time. Like any other classic auction, once the highest bidder remains the last bidder for over 3 counts, he/she wins the item.

Can I register to live auctions?

In order to register to Bellamysworld's online auctions you should first register on the website, then fill the auction forms with all the required details.

Can I return an item?

If you are unsatisfied with your order, kindly sign the proof of delivery and send us an e-mail within 48 hours including the item reference and the cause of return. Once you receive our confirmation email, you will have to ship the item back to us within 7 working days.

The packaging was damaged when I received the item. What should I do?

If, in any case, the package is damaged, do not sign the proof of delivery. Send us an email within 48 hours so we can ask our couriers to launch their investigation.

Is my purchase insured during shipping?

Yes, Bellamysworld insures each item from time of purchase until its delivery to the Buyer.

Who is responsible for custom duties, clearance charges and other taxes?

When a customer places an order that is being shipped from the Bellamysworld warehouse, the customer may be subject to import taxes, customs duties and fees levied by the destination country. The customer must assume additional charges for customs clearance. Bellamys World has no control over these charges and cannot predict what they may total. The customer is also responsible for ensuring the item(s) purchased can be lawfully imported to the destination country.

What are the accepted methods of payments?

Accepted methods of payment are:

  • MasterCard
  • Visa
  • Wire transfer
  • PayPal

Do you offer Certificates of Authenticity for art pieces, collectibles and antiques?

The Certificate of Authenticity is a document that certifies the quality and/or authenticity of an item after being physically examined by an expert. The certificate is sealed and includes a detailed description of the item as well as the item’s name, picture, origin, period, dimensions etc. It is provided free of charge with any item above the value of USD 1000.